AExplanation of return and exchange principles:

• Once an order is placed, it means that you understand the following instructions and agree to cooperate: Due to food hygiene and safety considerations, returns and exchanges can only be applied for except for defects, damage, work errors or damage caused by the transportation process.
• In accordance with the provisions of the Consumer Protection Law, members are provided with the right to enjoy a "seven-day appreciation period" (seven days include holidays). Please note that the appreciation period is not a trial period. If you find any dissatisfaction with the product after inspection, please do not disassemble and use it, and return it immediately in accordance with the return regulations.
• When you submit a return to us, you agree to our return policy and accept our subsequent processing.
• When your return request passes the review, you will enter the return process: prepare complete products and invoices → provide collection time, contact information, and address → the logistics will be recycled by our entrusted logistics. Returned items cannot be opened and must be sent back in the original packaging.
• We provide product delivery services and are not responsible for delays in delivery by logistics companies. Before ordering, please read the description on the product page carefully, or confirm the details with customer service staff before placing an order!
• For orders shipped overseas, returns and exchanges will not be provided unless the product itself is defective.

B cannot accept return instructions:

• The product appreciation period exceeds seven days. Commodities have deteriorated due to unpacking, consumption, loss of temperature, poor storage, etc.
• Damage to goods caused by human factors, such as stains, damage, wear, abrasions, scratches, and dirt.
• Slight creases on the outer packaging carton do not affect the quality of the product itself.
• If the packaging of the returned product is damaged and incomplete, or the invoice, accessories, and gifts are missing, you must bear the shipping costs yourself.
• Malicious or mass returns.
• For orders shipped overseas, returns and exchanges will not be provided unless the product itself is defective.

C Product problem response process:

• If the following situation occurs, please take photos, videos and documents within 2 days of receiving the goods, keep the goods, and contact us.
  • If the goods received do not match the specifications and quantity ordered;
  • If the product is found to be seriously damaged during home delivery;
  • If you have any comments or quality concerns about the goods you received.
• Except for the above conditions, returns and exchanges will not be accepted. We will handle subsequent returns and exchanges for you as soon as possible.
• When you want to return a product, according to the provisions of civil law, you and our store should bear each other's responsibility to restore the original condition after the transaction is terminated. Therefore:
• Please maintain the brand-new condition of the product, and please ensure that there is nothing missing in the main product, invoice, related accessories, etc., and return it together with the original packaging so that our store can handle the refund for you.
• If the product is damaged, worn, scratched, dirty, or has incomplete packaging due to improper use, disassembly or other human factors, and the product cannot be returned to the store in its entirety, the store will charge you the cost of restoring it to its original condition. , or ask you for the price of the goods in proportion to the storage condition of the goods.

D Refund instructions

• When handling the refund, if you use a credit card or LINEPAY , the refund will be made directly ( please contact the card-issuing bank for the actual refund date ) .
• If you use remittance or cash on delivery, the money will be remitted to the designated account.